Refund policy

The Goldess Promise
Every Goldess piece is made with care, and we want you to feel delighted every time you open our box. In the rare case something isn’t perfect, we’ll ensure you receive the full value of your purchase.

Our Exchange & Store Credit Experience:

• Returns accepted within 7 days of delivery.
• Items must be unworn, in original packaging, and in perfect condition.
• Unboxing video is required to process any claims for missing items in your order. •Please ensure you record the package being opened from the sealed state for your      claim to be considered.

Applicable for:
• Wrong product received
• Damaged on arrival (Tell us with in 24 hours from delivery)

Your Options:
• Exchange for same or another Goldess design you love of same value
• Store Credit for the full purchase amount, valid for 3 months

Why Store Credit?
As a boutique brand, we believe in giving you the entire value back so you can choose the perfect piece for yourself — without deductions or delays.

Return Shipping:
Customer has to pay for return shipping charges

Exclusions:

• Custom orders
• Sale/Discounted items
• Items showing signs of wear after delivery
• With Goldess, your money always stays gold — ready for your next beautiful piece.